Frequently Asked Questions
Orders must be placed on Mondays at 12 PM for delivery that same week on either Thursday or Friday (depending on your delivery zone).
All addresses WEST of Bathurst are delivered on Thursday between 10 AM – 6 PM. All addresses EAST of Bathurst are delivered on Friday between 10 AM – 6 PM.
North Boundary: Hwy 407
South Boundary: Lakeshore Blvd.
East Boundary: Don Valley Parkway
West Boundary: Hwy 410
We offer $10 delivery for orders that are outside of the above boundaries, to a maximum boundary of the below:
North Boundary: Rutherford Rd.
South Boundary: Lakeshore Blvd.
East Boundary: Kennedy Rd.
West Boundary: Mississauga Rd.
When placing your order, please leave any delivery instructions in the “comments” section, or email us at firstname.lastname@example.org
Unfortunately, due to timing, parking, and COVID restrictions we cannot bring orders up to apartment or condo building units. We will call you when we are in the lobby of your building for you to come and receive your order.
We always call or text the customer phone number provided when making our deliveries to ensure you received your order. If no-one answers the door or phone, we leave your order at the front door, in the safest possible area, and send a photo of the delivered order so you know where to find it.
No, you can order any week you’d like, no subscription necessary.
Yes, our pick-up location is 2141 Kipling Ave Unit 10 A – at our Sister restaurant, Starving Artist. You can pick up your order Thursday through Sunday between 10 AM – 4 PM, or email us to arrange another time best suited for you.
Sometimes. If you are ordering from our Weekly Rotating Menu, we can likely accommodate your allergies. If you are ordering from our Favourites Menu, or Frozen Items menu, those items are normally made in advance. Please e-mail us or note in your order that you have a food allergy and we will do our best to accommodate.
Yes, most of our menu items are freezable and will last up to 3 months stored in the freezer. Fresh items typically last 7 days in the fridge.
Reheating instructions can be found on our website page here. We also include a QR code on your order packing sheet that you will receive with your order, that will take you directly to our reheating instruction page. We also e-mail the reheating instructions to any customer that has placed an order.
Our new menus are uploaded to this website (www.kitchcatering.ca) every Thursday morning at 9 AM. We send out e-mails to our customers and e-mail subscribers every Thursday morning with our new menu. To subscribe to our mailing list, please click here
Our new menus are also posted on our Instagram page (@kitchcatering) every Thursday.
Absolutely! If you have something you’d like to see on our weekly rotating menu, please send it to us! We are always looking for feedback and new menu ideas. Please e-mail email@example.com to get in touch.
Yes! If you have an upcoming event we would love to work with you, and can create any culinary dish you desire! Please email us for inquiries: firstname.lastname@example.org
Please e-mail us at email@example.com and we will provide a refund if cancelation is more than 48 hours before delivery.